Lead Specialist, CX (Japanese Speaking)

dsm-firmenich · 📍 Cileungsi, Jawa Barat · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
Rp 14,500,000 – Rp 18,500,000 per month
dsm-firmenich is seeking a Lead Specialist, CX (Japanese Speaking) to join our team in Cileungsi, Jawa Barat. In this role, you will be responsible for leading and managing customer experience initiatives, ensuring high levels of customer satisfaction and loyalty. The ideal candidate will have strong Japanese language skills and a proven track record in customer experience management.

📋 Tanggung Jawab Pekerjaan

Lead and manage customer experience initiatives to enhance customer satisfaction and loyalty.,Develop and implement strategies to improve customer experience across all touchpoints.,Monitor and analyze customer feedback and data to identify trends and opportunities for improvement.,Collaborate with cross-functional teams to ensure consistent delivery of exceptional customer experiences.,Train and develop customer experience teams to ensure high performance and continuous improvement.,Stay up-to-date with industry trends and best practices in customer experience management.,Report on customer experience metrics and KPIs to senior management.,Ensure compliance with company policies and regulations related to customer experience.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business, Marketing, or a related field.,Proven experience in customer experience management, preferably in a similar role.,Strong Japanese language skills, both written and spoken.,Excellent communication and interpersonal skills.,Ability to work effectively in a fast-paced, dynamic environment.,Strong analytical and problem-solving skills.,Experience with customer experience software and tools is a plus.,Ability to travel as required by the role.

🛠️ Keahlian

Customer Experience ManagementJapanese LanguageLeadershipTeam ManagementData AnalysisStrategic PlanningCommunicationProblem-Solving
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